Last updated: 9 November 2026
At Target Band English, we understand that your speaking recordings, assessment results and personal information are important to you.
We retain certain information so you can review previous assessments, track your progress and access the services you have purchased.
We aim to retain personal information only for as long as it is needed for these purposes or to meet applicable legal obligations.
You can request deletion of your recordings, transcripts, assessment history or account at any time, subject to applicable legal requirements.
This policy explains what we store, why we retain it and how you can request its removal.
When you complete an IELTS Speaking simulation, your spoken responses are recorded.
These recordings are used to:
Retention period: Recordings are currently retained while your account remains active, unless deleted earlier following a valid request or a retention review.
We do not currently apply an automatic expiry period to speaking recordings.
We periodically review whether continued retention is necessary for the purposes described above.
You may request deletion of individual recordings without necessarily closing your account.
Deleting a recording may affect your ability to replay the assessment, obtain a human evaluation or investigate a previous result.
Our speech-recognition technology converts your recorded responses into written transcripts.
Transcripts support AI evaluation, written feedback and the review of previous assessments.
Retention period: Transcripts are generally retained alongside their associated assessments while your account remains active, subject to earlier deletion requests and retention reviews.
You may request deletion of specific transcripts.
Deleting a transcript may affect your ability to review previous feedback or obtain further assessment of the original performance.
We store assessment information, including:
This allows you to revisit previous results and compare your performance across multiple attempts.
Retention period: Assessment information is generally retained while your account remains active, unless deleted earlier or no longer required for its stated purpose.
You may request deletion of individual assessment records or your complete assessment history, subject to applicable legal requirements.
When you register, we retain information necessary to manage your account.
This may include:
Retention period: Account information is generally retained while your account remains active.
When an account is closed, we delete or anonymise personal information that is no longer necessary, subject to relevant legal obligations and legitimate retention requirements.
Some limited information may need to be retained to comply with accounting requirements, investigate fraud or resolve outstanding disputes.
Payments are processed through Stripe.
We retain transaction records necessary for accounting, refunds, financial reporting and legal compliance.
These may include:
We do not directly store complete payment-card details.
Retention period: Payment and accounting records are retained for the period required by applicable UK tax, accounting and other legal obligations.
The relevant period depends on the legal status of the business and the type of record.
Payment information held independently by Stripe is also subject to Stripe's applicable retention arrangements.
When you book a live IELTS Speaking assessment, we may retain:
This information is used to administer bookings, provide customer support and maintain appropriate transaction records.
Retention period: Booking information is retained only for as long as reasonably necessary for the relevant operational, accounting or legal purposes.
Calendly may also retain booking information in accordance with its own privacy and retention arrangements.
We use Brevo to support service-related email communications, including:
Relevant email delivery records may be retained by Brevo according to the service configuration and applicable retention arrangements.
We periodically review whether these records remain necessary.
Our platform processes limited technical information to maintain security, investigate errors and ensure assessments function properly.
This may include server logs, request information and relevant security events.
Technical information is retained only for as long as reasonably necessary for these purposes.
To help prevent repeated IELTS Speaking questions, the platform may store a browser identifier, one-way hashes derived from your IP address or email address, and information about previously assigned topics or cue cards.
Retention period: Test-variety records are retained for up to 90 days.
These records are used for test selection and not for advertising.
We use specialist service providers, including OpenAI, ElevenLabs, Stripe, Calendly, Brevo and hosting or storage providers.
These services may process or temporarily retain relevant information as part of delivering their functions.
Retention periods may differ depending on each provider's role, service configuration, contractual arrangements and applicable legal obligations.
Where personal information is processed on our behalf, we aim to ensure that appropriate contractual and organisational safeguards apply.
Requests for deletion will be assessed across relevant systems and providers, taking account of applicable legal requirements and technical arrangements.
For further information, please consult our Privacy Policy.
Our hosting and storage infrastructure may maintain backup copies of information for security, continuity and disaster recovery.
When eligible personal information is deleted from active systems, copies may remain temporarily within protected backups until they are overwritten or deleted according to the applicable backup schedule.
Where immediate removal from a backup is not technically possible, we will take appropriate steps to prevent the information from being restored into active use, except where necessary for a legitimate recovery purpose and subject to applicable legal requirements.
We will explain any relevant limitations when responding to a deletion request.
You can request deletion of:
There is currently no self-service account deletion feature. Requests are handled manually.
To submit a request, email:
Please include:
We may request additional information where reasonably necessary to verify your identity.
We will normally respond to valid data-protection requests within one calendar month, subject to any applicable extension.