Last updated: 9 November 2026
At Target Band English, you have control over your personal information.
You can request deletion of your speaking recordings, transcripts, assessment results or entire account at any time, subject to applicable legal requirements.
There is currently no automatic account deletion feature. Requests are handled personally by our team, and we will confirm the outcome by email.
You do not need to provide a reason for requesting deletion.
To request deletion of your personal information, email:
Subject: Delete My Data
Please send your request from the email address associated with your Target Band English account, where possible.
In your message, tell us whether you would like to:
If you are requesting deletion of specific records, please identify the relevant assessments where possible.
We may need to verify your identity before processing a deletion request.
This helps prevent someone else from deleting your account, recordings or assessment results without your permission.
Requests submitted from the email address associated with your account will generally be easier to verify.
If you contact us from a different address, we may ask for additional information to confirm that you are authorised to make the request.
Please do not send passwords or full payment-card details.
Depending on your request and any applicable legal exceptions, we can delete:
Voice Recordings
Audio recordings submitted during your IELTS Speaking simulations.
Speech Transcripts
Text generated from your recorded speaking responses.
Assessment Results
Estimated overall IELTS Speaking bands, individual criterion scores and associated feedback.
Written Evaluation Reports
Personalised human assessment reports and recommendations.
Test History
Previous attempts, assigned speaking questions and related assessment records.
Account Information
Your name, email address, authentication credentials and other personal account information that is no longer required.
You may request deletion of selected records without necessarily closing your account.
Certain information cannot always be deleted immediately.
We may need to retain limited records where necessary to meet legal obligations or establish, exercise or defend legal claims.
This may include:
We retain only the information necessary for these purposes and for an appropriate period.
Where information must be retained, we will explain the reason if it is relevant to your request.
Payment Processing
Stripe processes payments through its own systems and may retain transaction information according to its legal obligations and applicable retention policies.
We cannot guarantee the deletion of records that Stripe is independently required or entitled to retain.
Where appropriate, we can help identify how to contact the relevant provider about its handling of your information.
Some personal information may also be held temporarily in secure backups or by technology providers involved in delivering our services.
When eligible information is deleted from our active systems, we will take appropriate steps to address relevant copies held by service providers acting on our behalf.
Backup copies may remain temporarily until they are overwritten or deleted according to the applicable backup schedule.
Where immediate deletion from backups is not technically possible, appropriate safeguards will apply to prevent the information from being returned to ordinary active use.
For further information, please see our Voice Recording & Data Retention Policy.
We aim to process deletion requests as promptly as reasonably possible.
Under applicable UK data-protection law, we will normally respond to valid requests without undue delay and within one calendar month.
In certain circumstances, additional time may be permitted, for example where a request is particularly complex or involves multiple records.
If an extension is necessary, we will notify you in accordance with applicable legal requirements.
Once your request has been processed, we will send you an email confirming the outcome, including any information that could not be deleted and the relevant reason.
Please consider the following before requesting permanent deletion.
Previous assessments may become unavailable
You may lose access to recordings, transcripts, scores and written feedback.
Your progress history may be lost
Deleting previous assessments may prevent you from comparing your speaking performance over time.
Deleted information may not be recoverable
Once eligible information has been permanently deleted from the relevant systems, we may be unable to restore it.
Unused purchases may be affected
Deleting your account may affect your ability to access unused assessment credits or services you have purchased.
Please contact us before requesting account closure if you have unused assessments or upcoming bookings so that we can explain your available options.
Account deletion does not automatically cancel a booking, create a refund entitlement or remove any refund rights you already have.
For further information, please consult our Refund & Cancellation Policy.
In addition to requesting deletion, you may have the right to:
These rights are subject to applicable legal conditions and exceptions.
You also have the right to raise concerns with the UK's Information Commissioner's Office (ICO):
For further details, please see our Privacy Policy.
If you have questions about account deletion, personal information or data protection, please contact:
Daniel James
Target Band English
Email: [email protected]
We aim to handle deletion requests securely, transparently and with minimal inconvenience.
Target Band English is an independent IELTS preparation service and is not affiliated with or endorsed by IELTS, the British Council, IDP IELTS or Cambridge University Press & Assessment.