Last updated: 9 November 2026
At Target Band English, we want you to feel confident when purchasing an IELTS Speaking assessment.
We aim to provide reliable assessments, clear feedback and a fair resolution if something goes wrong.
This policy explains when refunds, replacement assessments and session cancellations are available.
Please note: Our AI and human evaluations provide independent IELTS Speaking band estimates, not official IELTS results. We cannot guarantee a particular band score or improvement in your official IELTS examination.
Our two-minute IELTS Speaking rehearsal is free of charge.
No payment is required for the rehearsal itself, so there is no purchase to refund.
Paid assessments and optional packages are clearly identified before checkout.
You may be eligible for a full refund in the following circumstances:
Service not delivered
You have paid for an assessment or session that we cannot provide.
Unresolved technical failure
A problem with our platform prevents you from completing a purchased assessment or receiving the results, and we cannot resolve it or provide a suitable replacement.
Duplicate payment
You have accidentally been charged twice for the same purchase. We will refund the duplicate charge.
Cancelled live session
We cancel a scheduled session or cannot attend, and you prefer a refund rather than rescheduling.
Eligible cancellations
You exercise an applicable statutory cancellation right or qualify for a refund under the cancellation terms described below.
Where a service is faulty, incomplete or not provided as described, you may also be entitled to a remedy under applicable consumer protection law.
Depending on the circumstances, we may offer a replacement assessment, correction, repeat evaluation, partial refund or full refund.
AI Speaking Tests provide automated evaluation and feedback following a completed speaking simulation.
Once an assessment has been successfully delivered, we do not ordinarily offer discretionary refunds simply because you disagree with the estimated band score.
However, you may be entitled to a remedy if:
Where appropriate, we may offer to repeat the assessment or correct the problem without additional charge.
Purchases are also subject to the statutory cancellation rules explained in Section 7.
Human evaluations are personally completed by Daniel James, a former IELTS Speaking Examiner.
These services involve reviewing your recorded speaking performance and, where purchased, preparing personalised written feedback.
If you wish to cancel before assessment work has begun, please contact us as soon as possible.
Where you have requested that work begin during a statutory cancellation period, the applicable rules concerning cancellation and payment for work already performed will apply.
Once a human evaluation has been completed and delivered, we do not ordinarily provide discretionary refunds for a change of mind or disagreement with the estimated band score.
However, if your assessment contains a genuine error, is materially incomplete or was not delivered with reasonable care and skill, please contact us.
We will investigate and provide an appropriate remedy in accordance with applicable consumer rights.
Our live assessments are scheduled one-to-one sessions with Daniel James.
The following cancellation arrangements apply in addition to your statutory rights.
More than 24 hours before your session
You may cancel your appointment and request a full refund or reschedule to another available time without an additional charge.
Less than 24 hours before your session
We do not ordinarily provide a discretionary refund for late cancellations.
However, we understand that unexpected circumstances arise. Please contact us as soon as possible, and we will consider reasonable rescheduling requests individually.
Missed appointments
If you do not attend your scheduled session without notifying us, the session will ordinarily be treated as used, subject to your statutory rights.
If we cancel your session
If Daniel cannot attend or we need to cancel your appointment, you may choose between a full refund and a rescheduled session.
Where a live session is affected by a significant technical problem, we will investigate and offer an appropriate remedy.
A clear recording is necessary for an effective speaking assessment.
Problems caused by our platform
If a technical problem with Target Band English results in lost, corrupted or unusable recordings, we will offer an appropriate remedy, which may include a replacement assessment or refund.
Problems with your equipment or environment
If a recording is unusable because of microphone settings, internet connectivity, background noise or another issue outside our control, we will normally offer one replacement attempt without additional charge where reasonably possible.
A cash refund is not automatically available for problems caused by a customer's own equipment or recording environment, although applicable consumer rights remain unaffected.
We recommend using a functioning microphone, a stable internet connection and a quiet environment.
Customers purchasing online may have a statutory right to cancel within 14 days of entering into a contract.
The application of this right depends on the type of product or service purchased and whether delivery or performance has begun.
Digital content
Where an assessment involves the immediate supply of digital content, you may be asked to expressly consent to delivery beginning during the cancellation period and acknowledge that this may result in losing the statutory right to cancel once supply begins.
This applies only where the relevant legal requirements have been satisfied.
Human evaluations and other services
Where a service is started during the cancellation period at your express request, cancellation may involve paying a proportionate amount for work already performed, where permitted by law.
The statutory cancellation right may be lost once a service has been fully performed where the required conditions have been met.
Live sessions
Our 24-hour cancellation arrangement does not override any statutory cancellation rights that may apply to your booking.
We will explain any applicable cancellation conditions before purchase.
Nothing in this policy restricts or removes your statutory consumer rights.
All assessments are intended to support IELTS preparation.
Band estimates may differ from your performance in an official IELTS examination.
We do not offer a money-back guarantee based solely on:
However, if you believe your feedback contains a factual, technical or assessment error, please contact us.
We will review the concern and take appropriate corrective action where necessary.
This does not affect your rights where a service has not been provided with reasonable care and skill or otherwise fails to meet applicable legal requirements.
Discounted packages may include three or five AI Speaking assessments.
If you experience a technical problem with an individual assessment, we will investigate and provide an appropriate remedy.
Where a refund is due for a package, the amount will be determined in accordance with the applicable cancellation and consumer rights, taking account of assessments already supplied where legally appropriate.
Unused assessments do not automatically qualify for a discretionary cash refund after the applicable cancellation period.
We will not impose deductions that conflict with your statutory rights.
To request a refund, cancellation or replacement assessment, please email:
Where possible, include:
Please do not send passwords or full payment-card details.
We aim to acknowledge refund requests within three UK working days and resolve them as promptly as reasonably possible.
Approved refunds are normally issued through Stripe to the original payment method.
Once a refund has been initiated, it typically takes 5 to 10 working days to appear in your account, depending on your bank or payment provider.
Where the law requires reimbursement within a specific period, we will comply with that requirement.
We do not charge administration fees for refunds required by law.
This policy does not affect your statutory rights under applicable consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Where digital content is faulty or services are not provided as agreed, you may be entitled to remedies including repair, replacement, repeat performance, a price reduction or a refund, depending on the circumstances.
Any remedy will be provided in accordance with applicable law.
For questions about cancellations, refunds, technical problems or your assessment, please contact:
Daniel James
Target Band English
Email: [email protected]
We aim to resolve problems fairly, efficiently and with minimal inconvenience.
Target Band English is an independent IELTS preparation service and is not affiliated with or endorsed by IELTS, the British Council, IDP IELTS or Cambridge University Press & Assessment.